The early bird may not even get the worm this holiday season. Roughly half of all proactive shoppers report that they’re already feeling the supply chain squeeze.
Respondents were asked if they’ve experience any holiday shopping issues
Those figures increase among the country’s youngest shoppers: A staggering 70 percent of millennials and Gen Z adults who have started their holiday shopping report that a product they wanted to purchase in a store was out of stock. One-third of those young early bird shoppers say this has happened multiple times as they’ve begun their holiday shopping.
Respondents were asked how much of their holiday shopping they’ve already completed
Despite growing scarcity concerns, only half of American consumers have started their holiday shopping, and relatively few are close to finishing. Product supply will get worse before it gets better. In the United Kingdom, consumer confidence took a tumble due to supply issues.
Now, it’s all about setting expectations and minimizing backlash.
Brands need to ensure that shipping timelines are visible early on in the purchasing process and help customers filter for items that can ship quickly. When customers do face those inevitable delays, retailers must also pay extra attention to the post-purchase experience and provide transparent updates.
Retailers can also incentivize consumers to shift their gift purchasing forward this year via early bird deals, which have already seen success: In the same week that Amazon and Target launched early holiday promotions, Morning Consult’s weekly holiday trend polling saw an increase in U.S. consumers who said they’ve started shopping. Targeting incentives based on predicted behavior, inventory availability, fulfillment channel choices and shipping speed can help retailers stay ahead and in the green this season.