Customer Service

• Auto & Mobility Automotive Service and Repair Retailers Face an Uphill Battle to Win Back Customers

  February 16, 2022

• Brands Even Amid Diversity Push, Brands Are Still Failing to Make Consumers Feel Represented in Ads

  December 15, 2020

• Brands Amazon Could Coax Americans to Grocery Shop Online

  June 27, 2017

• Brands Users Who Left Uber Over Firm’s String of Bad News May Return With CEO Out

  June 22, 2017

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