Salesforce

Customer Story

How Salesforce tracks its evolution to AI CRM

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Featuring Conner LeBas

Director, Global Brand & Marketing Insights, Salesforce

What’s in the video

As Salesforce expanded its global brand marketing, it needed a research partner that could measure brand health across markets and connect the findings to the questions driving its business. In this video, Conner LeBas of Salesforce’s Global Brand Marketing Insights team explains why Salesforce chose Morning Consult and how the partnership has adapted to the complexity and pace of B2B marketing.

Conner describes how longitudinal brand tracking helps Salesforce understand the relationship between long-term brand investment and business metrics, and track how its market identity is changing as it evolves from CRM to AI CRM. The work helps Salesforce see whether that positioning is taking hold in markets around the world.

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Confident decisions start with the right signal

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Confident decisions start with the right signal

Ready to tap into yours?

Confident decisions start with the right signal

Ready to tap into yours?